Shipping policy
Last Updated: April 28, 2026
At Qaoniedrone, we want you to get your new FPV toy as fast as possible. That's why we offer FREE shipping on all US orders!
1. Shipping Policy:
- Shipping Area: US only.
- Processing Time: 24 hours after order confirmation.
- Delivery Time: Shipped directly from our California warehouse, expect delivery in just 3-7 business days. (excluding processing time).
(Note: Delivery times are estimates and may vary due to carrier delays.)
2. Order Cancellation & Modification
We understand that plans can change. If you need to cancel or modify your order, please contact us immediately at [Your Customer Support Email].
We understand that plans can change. If you need to cancel or modify your order, please contact us immediately at [Your Customer Support Email].
- Cancellation Window: We will do our best to accommodate your request if the order is cancelled within 12 hours of placement.
- After Processing: Once the order has been processed and handed over to the shipping carrier, we are unable to cancel or modify it. In this case, you will need to follow our Return & Refund Policy after receiving the item.
- Please note: During peak shopping seasons, the processing time may be faster, so please reach out to us as soon as possible.
3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the status of your package on our website or the carrier’s website.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the status of your package on our website or the carrier’s website.
- Note: Please allow up to 48 hours for the tracking information to update in the system.
4. What if My Order is Damaged, Lost, or Stolen?
- Damaged Items: If your item arrives damaged, please contact us immediately at [Your Customer Support Email] with your Order ID and photos of the damaged package/item. We will resolve the issue for you ASAP.
- Lost or Stolen Packages: Qaoniedrone is not responsible for packages that are lost, stolen, or returned to us due to an incorrect address provided by the customer. Please ensure your shipping address is accurate at checkout. If your tracking status says "Delivered" but you have not received your package, please contact your local post office or carrier first.
5. Contact Us
If you have any further questions about your shipment or our shipping policy, please don't hesitate to reach out to us:
If you have any further questions about your shipment or our shipping policy, please don't hesitate to reach out to us:
- Email: support@qaoniedrone.com
- Response Time: We aim to respond to all inquiries within 24-48 hours.