Shipping policy

Last Updated: April 28, 2026

At Qaoniedrone, we are excited to get your new flying toy to you as quickly and safely as possible. We believe in making FPV accessible to everyone, which is why we offer FREE shipping on all orders, worldwide!
Here is everything you need to know about our shipping process:
1. Shipping Rates & Delivery Estimates
  • Free Worldwide Shipping: We are proud to offer free standard shipping on all orders, no matter where you are located. There are no hidden fees or minimum purchase requirements.
  • Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Estimated Delivery Time:
    • North America & Europe: Typically 7-15 business days.
    • Rest of the World: Typically 10-20 business days.
      (Please note that delivery times are estimates and may vary due to carrier delays or customs processing.)
2. Order Cancellation & Modification
We understand that plans can change. If you need to cancel or modify your order, please contact us immediately at [Your Customer Support Email].
  • Cancellation Window: We will do our best to accommodate your request if the order is cancelled within 12 hours of placement.
  • After Processing: Once the order has been processed and handed over to the shipping carrier, we are unable to cancel or modify it. In this case, you will need to follow our Return & Refund Policy after receiving the item.
  • Please note: During peak shopping seasons, the processing time may be faster, so please reach out to us as soon as possible.
3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the status of your package on our website or the carrier’s website.
  • Note: Please allow up to 48 hours for the tracking information to update in the system.
4. International Shipping & Customs
We currently ship to most countries worldwide.
  • Customs, Duties, and Taxes: Qaoniedrone covers all shipping costs. However, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Qaoniedrone is not responsible for these charges if they are applied. These charges are the customer's responsibility. Please check with your local customs office for more information.
5. What if My Order is Damaged, Lost, or Stolen?
  • Damaged Items: If your item arrives damaged, please contact us immediately at [Your Customer Support Email] with your Order ID and photos of the damaged package/item. We will resolve the issue for you ASAP.
  • Lost or Stolen Packages: Qaoniedrone is not responsible for packages that are lost, stolen, or returned to us due to an incorrect address provided by the customer. Please ensure your shipping address is accurate at checkout. If your tracking status says "Delivered" but you have not received your package, please contact your local post office or carrier first.
6. Contact Us
If you have any further questions about your shipment or our shipping policy, please don't hesitate to reach out to us:
  • Email: support@qaoniedrone.com
  • Response Time: We aim to respond to all inquiries within 24-48 hours.