Refund policy

Last Updated: 06.25, 2026
Thank you for choosing Qaoniedrone! If you are not completely satisfied with your purchase or encounter any issues, we are here to help. Please read our return and refund policy carefully before making a purchase.
1. Return Period
You have 30 days to request a return. The return period starts from the day you received your item(s). If 30 days have passed since your delivery, unfortunately, we cannot offer you a return or exchange.
2. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
  • Item Condition: The item must be unused, in the same condition that you received it, and in its original packaging (including the original box, accessories, manuals, etc.).
  • Proof of Purchase: You must provide a valid receipt or proof of purchase (such as your Order ID).
Once we receive and inspect your returned item, we will send you an email to notify you of the status of your return request.
  • If Approved: Your refund will be automatically processed to your credit card or original method of payment. Please allow 3-7 business days for the refund to appear in your account (depending on your bank's processing time).
  • If Rejected: If the item does not meet the return conditions, we will notify you and explain the reason.
4. Exchange Policy
We only replace items if they are defective, damaged upon arrival, or if you received the wrong item. If you need to exchange an item for the same product, please email our customer support team with your Order ID and photos of the issue.
5. Return Shipping
  • Non-Quality Issues: If you are returning an item for personal reasons (e.g., you changed your mind or ordered the wrong item), you will be responsible for paying for your own return shipping costs. This cost will be deducted from your refund amount (if applicable).
  • Quality Issues / Wrong Item Sent: If the item is defective or we sent you the wrong item, we will cover the return shipping costs and provide you with a free exchange or a full refund.
6. How to Initiate a Return
If you would like to initiate a return, please follow the steps below:
Step 1: Contact Us
Please reach out to us via email at support@qaoniedrone.com.
  • Email Subject: Please state "Return Request - [Your Order Number]"
  • Required Information: Please include your order number, the reason for the return, and photos of the item's current condition (if applicable).
Step 2: Review and Receive Return Address
Our customer service team will review your request as soon as possible. Once approved, we will reply to your email with detailed return instructions. You may return the item to our US-based overseas warehouse for a more convenient return process.
Step 3: Ship the Item Back
Please pack the item securely and ship it to the provided US overseas warehouse address. We highly recommend keeping the tracking number or shipping receipt so you can monitor the package and confirm its safe delivery.
7.Qaoniedrone strictly inspects product packaging before shipment. However, if your item arrives damaged or is missing parts, please take photos and contact us. We will immediately arrange a replacement or a refund for you.
8. Contact Us
If you have any questions about our Return & Refund Policy, please feel free to contact us at support@qaoniedrone.com