FAQs

We offer free shipping, but currently only ship to the US.

Processing Time: 24 hours after order confirmation. Once your package has been shipped, we will immediately send you an email containing your tracking number.

Please contact us via email immediately! If your order hasn't entered the shipping process yet, we can help you update the address. However, once the package has been dispatched, we will be unable to change the address.

We accept PayPal to ensure your shopping experience is safe and secure.

Absolutely! Qaonie is designed for a zero-threshold experience. Our drones are equipped with intuitive controls and advanced stabilization technology, so even first-time FPV beginners or kids can master them in minutes and enjoy the fun of flight.

Depending on the model, Qaonie drones typically offer about 20-30 minutes of exhilarating flight time. We also recommend purchasing extra batteries so you can enjoy uninterrupted flying fun!

We understand that bumps and crashes are part of the learning process. Qaonie drones are built with flexible, durable, and eco-friendly materials that can withstand minor collisions.

Yes! Qaonie models are lightweight and agile, making them perfect for flying in spacious indoor areas (like living rooms or gyms) or outdoors on windless days. However, for safety reasons, please avoid fragile items and pets when flying indoors.

We are very sorry for the unpleasant experience! Please take photos and contact us within 48 hours of delivery, and we will immediately arrange a free replacement or refund to ensure your rights are protected.

Of course. We offer a 30-day return policy. As long as the item remains unused, in brand-new condition, and in its original packaging, you can request a return. For the specific return process, please check our "Return & Refund Policy" page.

We are always here to help! You can email us anytime at support@qaoniedrone.com, and our team typically responds within 24-48 hours.